Returns & Refund Policy – Jade’s Craft and Gift Creations

We want you to love your handmade purchase from Jade’s Craft and Gift Creations! If you’re not completely satisfied, we’re here to help.

Return Eligibility

• Returns are accepted within 14 days of receiving your item.

• Items must be returned in their original condition.

• Photo evidence is required for all returns.

Reasons for Return

 Damaged or faulty item:
If your item arrives broken or damaged, please email us with clear photo evidence. You may choose a full refund or have the item repaired and sent back to you at no extra cost.

 Change of mind:
If you’ve changed your mind, we’re happy to offer a refund or exchange. The item must be returned in unused condition, and return postage is at your expense.

How to Return

Please send returns to:

Jade Aistrope
Parcel Collect 1028218587
Ingle Farm Shopping Centre
INGLE FARM SA 5098

Include your name, order number, and reason for return in the parcel or via email.

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